Hi Trojan,
Based on the current situation, I suggest you contact support for a billing or subscription issue. You can choose one of the following methods.
Method 1:
1. On the Admin page, in the left pane under Support, click Overview
2. Click Find billing and subscription management (non-technical support) phone numbers.
Method 2:
1. On the Admin page, in the left pane under Support, click Overview
2. Click You can contact Support about billing and subscription(non-technical support) issues.
3. On the Service Requests page, click New request.
4. On the New service request page, fill in the required fields in the request, and provide as much additional information as possible to describe your issue. Attach files as needed, and submit your request.
Thanks,
August Sun