Hi Lori,
We'd like to hear that the problem went away and thanks for your understanding. We are always to be of services in this forum and welcome back when you have any other questions during using Office 365.
Would you mind to mark the post from mchv2.0 "Yes" of "Did this answer the question?"? since it will help someone else who are easy to find the answer when coming here.
@mchv2.0, appreciated your great help and quick guidance for this question. Anyone who has the same question will have benefit in this thread when reviewing.
Best Regards
Martin Xu