Hi Fe,
Thanks for your post here.
Before moving on with the case, I’d like to confirm more info with you so that I can further troubleshooting the issue, please help to collect the following tips:
When you said “email redirect”, did you mean that you’ve set a forward rule from Godaddy web mail server to Office 365?
No I did not set a forward rule. I changed the MX records and added in all else that was required, per your Tech Support, to have mail for my domain to come through Office 365.
What’s you initial purpose when you set the DNS records for your domain? Do you want to receive/send mails from Office 365 or from Godaddy? I want all mail to send/receive through Office 365.
In the meanwhile, please check your domain using the troubleshooting tool in Office 365 MOP(Microsoft Online Portal), to do this, please take the steps below:
Login in MOP, click ”Admin” in the top, click “Domain” under “Management” in the left panel
Select the domain you’ve added, then click “Troubleshoot” in the menu, if there is any issues pop up, you can follow the instructions and change your DNS records for the domain.
I followed these directions and received the message below. Also, I wasn’t instructed to remove any of the GoDaddy references. Should I have been instructed to do so?
Exchange Online
The DNS records for Exchange Online are correctly configured with your domain registrar.
Microsoft Lync
The DNS records for Microsoft Lync are correctly configured with your domain registrar
.
Also, I’ve sent you a private message to collect the domain info, to access the message, please take the steps below:
login in our forum, in the right panel, click “Private messages” under “Your details”
open the message I’ve sent to you, then reply your domain info via the private message.
I responded to your message