Nancy
We have done this prior to connecting here. We created a new administrator user, deleted the users with the issues and re-created them as new users. You are not understanding this issue. We have no problems with mail, calendars, the public facing site, or the office web apps. We cannot access our Sharepoint team site where our documents are stored and our work spaces have been created.
We are a small company without an IT staff. If you cannot resolve this issue I will, once again, insist that you either submit a service request for me our provide me that access on my administrative function so I can submit it. This has gone on for too long. Our new workweek begins tomorrow and we cannot be without access to our stored documents and shared work.