Hi
En-Tie,
Thanks
for your post.
I
understand you encountered with a similar issue like Jack’s. However, you know,
there might be some tiny differences. Thus to have your issue handled more
efficiently, we recommend you to post a new thread in our forum. I’m sure we
supports will try our best to help troubleshoot it.
Thanks
for your time and efforts.
Regards,
Ella
Huang