Hi Dig,
I’d like to know if the issue still persists on your side.
At this time, please login the user account on any other computer to see if it’s a net-work relate issue.
Please also clarify if the issue only occur with that specify user. Had you performed any actions on that user before the issue started?
To make the thread conciseness, I recommend you provide the above information, and post a dedicated new thread in the forum.
Thanks,
Evan Zhang