Hi Baz444,
In regard to this issue, I suggest you refer to the following article to get help.
http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/ff652569.aspx
Moreover, I have sent a private message to you, please check it with the following steps:
• Go to the Your details section on the right side of the community site.
• Click Private messages.
• Click the subject title of the response to read the message.
• You can reply by using the form in this display.
• Click Submit Reply.
Thanks,
Keats Ge
