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Cant Configure Outlook and Mobile Access

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Hi all:


We have successfully configured our office 365 , everything configured correctly (I believe so) , but now we cant configure our outlook and mobile access however only one user could successfully configured his outlook and now he has access to his mails from his Iphone , although in terms of user configuration all other users have same configuration as this one the others are not able to configure their outlook and mobiles.


I tried to configure another account on the same laptop of that user who is already using outlook but it didnt work. I tried Microsoft remote test , for that users it's ok but for other it fails.


In outlook , when I try to config my outlook manually using IMAP or Pop it keeps telling me the password is wrong.


In manuals I have seen that there should be a an option to turn mobile access on or off under outlook section in admin overview but I  not even able to see this option , please help.


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