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Message Delivery Failures ro my office 365 email

October 13, 2012, 6:06 pm
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As of 12 hours ago all email sent to my office 365 account are getting a similar bounceback to the below:

 

My domain is registered with 1and1.co.uk and my email is forwarded onto my Office 365 account. Everything has been fine for months and no config changes!

 

Can anyone help!

 

MailEnable: Message could not be delivered to some recipients.
The following recipient(s) could not be reached:

        Recipient: [SMTP:peter@REMOVED.co.uk]
        Reason: Remote SMTP Server Returned: 503 This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.



Message headers follow:

Received: from localhost ([127.0.0.1]) by home with MailEnable ESMTP; Sun, 14 Oct 2012 01:32:17 +0100
Received: from 176.255.69.35 ([176.255.69.35]) by
webmail.REMOVED (Horde Framework) with HTTP; Sun, 14 Oct 2012
00:32:17 +0000
Message-ID: 20121014003217.11654swn9pjokav4@webmail.REMOVED
Date: Sun, 14 Oct 2012 00:32:17 +0000
From: REMOVED
To: REMOVED
Subject: TEST
MIME-Version: 1.0
Content-Type: text/plain;
charset=ISO-8859-1;
DelSp="Yes";
format="flowed"
Content-Disposition: inline
Content-Transfer-Encoding: 7bit
User-Agent: Internet Messaging Program (IMP) H3 (4.3.11)

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Re: PAL Licensing and external users

October 13, 2012, 8:41 pm
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Hi sknorth,
 
I’d like to follow the issue you posted previously. How is it going now? Do you need any further assistance?
 
Thanks,
Ella Huang
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Re: Adding a domain issue: Cannot Verify DNS

October 13, 2012, 8:44 pm
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Hi Nasser,
 
I’d like to follow the issue you posted previously. How is it going now? Has the domain been successfully added and verified?
 
Thanks,
Ella Huang
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Re: Cannot receive emails

October 13, 2012, 10:32 pm
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Hi orgahead,

Based on your description, I understand that you cannot receive emails by using Office 365 account.

To help resolve this issue, could you provide the following information for us to troubleshoot?

1.Which subscription of Office 365 are you using ?
2.Can you receive emails in OWA(Outlook Web App)? Did you encounter the same error message in OWA?
3.Is there any other people who also encountered the same issue in your company?
4.About the error message, please post a screen shoot here for us to troubleshoot?

Additionally, please make sure you have verified your domain and point the required DNS records into Office 365.

Please refer to the steps below to check the status of the domain:

1.Login Office 365
2.Click Domains under Management section in the left navigation pane
3.Check if your domain has been listed in domain list. If so, please check if the status of your domain is verified and post a screen shoot about the domain list also the status in private message for us to troubleshoot .

About domain verify and add required DNS records, please refer to the links below :

For Office 365 for small business:
Add your domain to Office 365 http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/ff637561.aspx 
Verify a domain at a domain name registrar http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/gg584174.aspx
Change name server records at a domain registrar http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/gg549203.aspx
 
For Office 365 for enterprise:
Add your domain to Office 365 : http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff637620.aspx
Verify a domain at any domain name registrar: http://onlinehelp.microsoft.com/en-us/office365-enterprises/gg584188.aspx
Edit DNS records for your Office 365 services : http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff637620.aspx

Given the current situation, you could provide your domain name for us to further research. Since this is your privacy, I will send a private message to you to request your domain name. Therefore, you could reply me through private message.
 
To access the private message :
1.Please go to the Your details section on the right side of the community site.
2.Click Private messages.
3.Click the subject title of the response to read the message and reply with your domain information.
 
Thanks,
Linda Wang

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Re: Message Delivery Failures ro my office 365 email

October 13, 2012, 11:23 pm
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Hi Peter,

From the information you post, I understand that when sending emails to your Office 365 accounts, there is an error message “503 This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.
”. If I have misunderstood anything, please feel free to let me know.

To help resolve this issue, could you provide the following information for us to troubleshoot?

1.Which subscription of Office 365 are you using ?
2.Can you receive emails in OWA(Outlook Web App)? Did you encounter the same error message in OWA?
3.Is there any other people who also encountered the same issue in your company?

If you can send and receive emails successfully in OWA. Please refer to the steps below to create a new profile in Outlook to see if the issue persists:

1.Open start -> control Panel.
2.Click view by Large icons.
3.Click Mail(32- bit).
4.Click to Show Profiles.
5.Click Add button and type the new profile name, click OK.
6. Cancel the following account setting, choose always use this profile, and choose the newly created profile in the dropdown list
7.Click OK.

You can refer to the links below to get more information about creating profiles and add accounts in Outlook:

How to create and configure an email profile in Outlook 2010, Outlook 2007, and Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
Set Up E-Mail in Outlook 2010:
http://help.outlook.com/en-US/140/dd253202.aspx
Set Up E-Mail in Outlook 2007:
http://help.outlook.com/en-US/140/Cc511396.aspx

Given the current situation, you could provide your domain name for us to further research. Since this is your privacy, I will send a private message to you to request your domain name. Therefore, you could reply me through private message.
 
To access the private message :
1.Please go to the Your details section on the right side of the community site.
2.Click Private messages.
3.Click the subject title of the response to read the message and reply with your domain information.
 
Thanks,
Linda Wang

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Re: Point "at sign" (@) to a host name rather than an IP address

October 14, 2012, 1:30 am
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Hi Rodrigue,

I understand that you have the similar problem,  I’d like to suggest you post a new thread so that we can solve the problem personally.

Thanks,
Vivian Wang

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Error: Relay Access Denied

October 14, 2012, 4:22 am
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Re: Access Services is unable to process the request.

October 14, 2012, 4:24 am
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Hi HEN,

Sorry that I have made you confused. I mean that could you try to save the Access as a local database then re-publish it to the website, to narrow down the problem in case it’s a database issue.

However, from your post above I notice that the database works fine on your computer, which proves that the database has no problem. Based on the situation, I recommend you to try the solution in the following link to solve the problem:

blogs.msdn.com/.../sharepoint-2010-service-applications-bcs-metadata-access-service-are-not-working.aspx

Thanks,

Nancy Xie

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Mail bounches with Relay Access Denied

October 14, 2012, 5:36 am
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Re: Adding a domain issue: Cannot Verify DNS

October 14, 2012, 6:02 am
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Hi Ella,

Yes it is working. I waited for about 10 - 12 hours.

I had to remove the domain and recreate it, which gave me a new txt value.

After updating my dns, i had to wait for another 10 or so hours and then it eventually worked.

Thanks for you help.

Regards

Nasser

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Re: Mail bounches with Relay Access Denied

October 14, 2012, 6:42 am
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Hi Warry,

Do you mean that the error message “550 5.4.1 Relay Access Denied” occurred when external users sending email to Office 365 account? I understand that the domain was used with a 90 days trial of BPOS some years ago. The issue persists after performed suggestions in a blog.

To troubleshoot the issue, please refer the information in the following KB article:
http://support.microsoft.com/kb/2603474

If the issue persists, to further research this issue, please provide the full non-delivery report (NDR) via private message for further research. To protect your privacy, I have sent you a private message on this. It was responded in a private message with a subject of "Information Request".
 
Please go to the Your details section on the right side of the community site.
 
Click Private messages.
 
Click the subject title of the response to read the message.
 
You can reply by using the form in that display to provide the information requested.
 
For your reference, Non-delivery reports (NDRs) are system messages that report the delivery status of a message to the sender. The messages are a subclass of a general message information structure that is referred to as delivery status notifications. Delivery status notifications describe three different types of situations:
•Success (2.X.X numeric codes)
•Persistent transient failure (4.X.X numeric codes)
•Permanent failures (5.X.X numeric codes)

NDRs are generated whenever a message cannot be delivered. If the computer can detect the reason for the failed delivery, it maps the reason onto a status code, and a corresponding error message is printed. (To see a list of these codes, see RFC 1891 and RFC 1893.) For NDRs, most numeric codes are reported in the form of 5.X.X and are described as permanent failures.

For the detailed information, you can refer the article:
http://support.microsoft.com/kb/284204

Thanks,
Monica Tong 

 

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Re: Mail bounches with Relay Access Denied

October 14, 2012, 8:34 am
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I called BPOS support. They had to delete my expired BPOS trial account because it caused a duplicate record in de firewall. After deletion did the powershell things :) and now it works.

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Re: Access Services is unable to process the request.

October 14, 2012, 8:37 am
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I do not have a SharePoint server and I think that solution is for that type of environment. I only have an Access 2010 database that was uploaded to SharePoint online. How would I re-provision security token service application in that case?

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Re: problems on the transition form Melbourne IT to Office 365

October 14, 2012, 2:41 pm
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Hi Johnny Zang, when I made the transition, the Office 365 checks whether the domain is mine before making the transition to the same office 365. The Melbourne IT not issued the Invoice of the domain this year, like year before. Both facts lead me to believe that the domain was transferred to the Office 365.

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Re: Opening document issue

October 14, 2012, 10:28 pm
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Hi  Janes,

 

Is the information useful? I will monitor this thread, if you have any further updates about this issue, please feel free to post back.

 

Thanks,

Eben Liu

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Re: Mail bounches with Relay Access Denied

October 14, 2012, 10:30 pm
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Hi Warry,

Thank you for sharing with us the progress of this issue.

I am glad to hear that the issue has been resolved after removing the expired BPOS trial account and then run the PowerShell commands. If you have any other questions when using Office 365 in the future, please feel free to post a new question in the forum. This is so your question will be answered quickly.

Best Regards,
Monica Tong

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R: Re: R: Re: Some specific support about an email address required

October 14, 2012, 11:36 pm
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Hi VDP,

I’m writing to follow up on this thread. If there’s any update on this issue, please do not hesitate to post your information here. We're pleased to help you.

Thanks,

Young Yang

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Re: Adding a domain issue: Cannot Verify DNS

October 15, 2012, 12:38 am
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Hi Nasser,

Thanks for your update. If there are any other problems about this issue, please continue to post here. We are always pleasant to be of assistant.

Thanks,

Nancy Xie

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download onenote folders to new local pc

October 15, 2012, 12:48 am
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I lost my laptop and am now working from a new pc unfortunatly all my onenote folders where on the laptop how ever they are uptodate copies of them on 365 how do I download them onto my pc
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Re: Domain Verification

October 15, 2012, 12:56 am
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Hi Mitch-MWA 

 

I'm writting to follow up my previous reply. If you need further assistants, please feel free to post back.

Thanks,

Jason Jiang

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