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Re: Where to find my MS number?

August 9, 2012, 3:23 am
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Hi Yuen,
 
I have checked the DNS records of your domain www.desm.co.uk and you have successfully pointed it to Office 365.
 
Then I recommend that you add an A record and a CNAME record to this domain by Method 1 I provided previous. The value of the A record is the IP address http://82.165.85.98. An A record (address record) associates a domain name with an IP address.
 
After adding, you can visit your web which is hosted at 1 & 1 domain registrar via both URL  www.desm.co.uk and IP address. If you also want to visit it by s140821878.websitehome.co.uk, you can add another CNAME record to this domain, and the value of the record is www.desm.co.uk.
 
I have reconfigured my privacy settings. I’m sorry if having caused you any inconveniences.
 
Thanks,
Ella Huang
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Re: Adding new domain problem

August 9, 2012, 3:58 am
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Hi Guardian Cos,

Thanks for your reply.We're glad to hear that everything is ok.
If you need any help,please do not hesitate to post them here.It’s always our pleasure to be of assistance.

Thanks,
Ida Qiu

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Re: Spam mail

August 9, 2012, 4:58 am
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Hi Benny,
From you description, you want to block a certain email which send a lot of spam to your side. Is it right?
Before moving on， I would like to confirm the detailed information about this issue.
1 Which Office 365 Plan are you using (P Plan, E Plan or A Plan)?
2 if you are receiving a lot spam emails from the same sender such as exilusj@inovativ.com or deferent sender?
If you are using E Plan or A Plan, you can manually setup FOPE on your side. We can configure the policy rules to block certain domain. Please refer to http://technet.microsoft.com/en-us/library/ff715218.aspx
Then, if you are using P Plan subscription and can’t configure FOPE on your side, you can also achieve your goal by adding the certain domain into blocked senders list in ECP (Exchange Control Panel).
For more details, please refer to Blocked Senders

Thanks,
Johnny

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Sign Out and Sign In issue

August 9, 2012, 5:08 am
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Problem:

 

- User A Signs In to O365 on their PC and later Signs Out

- User B Signs In to O365 on same PC

- When User B goes to the Team Site it is presented as if he is User A (shows User A's name in top right hand corner), although Outlook Web Access and Home Page show User B as signed in

 

This is highly irregular as a Sign Out should mean exactly that. This problem means that User B can make changes under the name of User B and / or has access to files that they are not properly permissioned for.

 

Any thoughts gratefully received......

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.com.au domains

August 9, 2012, 5:40 am
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I am currently trying to add a domin to office 365 and it is erroring out on the domain.

 

The domain is in the format <domainname>.com.au and it is saying that the damain is a sub domain and can not be added.

 

 

Does this mean i will need to purchase a .com domain? or is there another way to add .com.au domains

 

 

 

 

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Re: .com.au domains

August 9, 2012, 5:50 am
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There should be absolutely no reason that you can't add a .com.au domain name. I have many customers with aussie domains.

Are you sure there is no additional period in your <domainname>?

What version of Office 365?

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Re: .com.au domains

August 9, 2012, 5:53 am
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Re: .com.au domains

August 9, 2012, 5:55 am
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try again,

small business and professional trial for now. just trying to get it set up and its erroring out. ther is no . in the address.

cheers

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Re: .com.au domains

August 9, 2012, 6:03 am
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I have customers with the P1 plan with .com.au domains so I know it works.

Not sure if you are able to add your own domain with the P plan in trial mode though? Think I remember reading something about this. Think it has something to do with the requirement to delegate your DNS to microsoft.

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Re: .com.au domains

August 9, 2012, 6:04 am
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Ok scrap that.

ther must have been some other charactrers in the name as i pasted it diretly fromthe domain management site.

re-typed it and its now working.

thanks

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Re: .com.au domains

August 9, 2012, 6:06 am
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Yeah you probably picked up a space with the cut and paste lol!

Glad to hear you got it sorted :)

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RE: Autodiscovery will not work for one user only

August 9, 2012, 7:33 am
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Hi Gavin,

Thanks for your reply. I understand it now.  For now, we focus on the problem to rebuild the user " gavin@bizserv.co.za ". First thing, I would like you can create a account named gavin@.onmicrosoft.com ,and also test the autodiscover service on this account. If it works,  we are going to the second step, remove the proxy address gavin@bizserv.co.za which have added on Gavin.thompson@bizserv.co.za.  After that ,you change the user gavin@.onmicrosoft.com to gavin@bizserv.co.za, and wait for couple hours.

If you have any problem or questions ,please feel free to post them here.

Thanks, Neo Zhu

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RE: Autodiscovery will not work for one user only

August 9, 2012, 8:18 am
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Hi Neo

OK, I have created the gavin@bizserv.onmicrosoft.com account and can confirm that it works fine including Outlook configuration with Autodiscover.  I have now removed the gavin@bizserv.co.za alias from the gavin.thompson@bizserv.co.za and changed the new account to now be gavin@bizserv.co.za.  I will leave it for the rest of the evening and then re-test the account tomorrow morning.

Thanks for your assistance

Gavin

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Microsoft Name Server - Error with .ie domain (Ireland )

August 9, 2012, 9:07 am
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Hi there ,

 

My domain registrar has got the following error message when trying to change the name servers to

ns1.bdm.microsoftonline.com and ns2.bdm.microsoftonline.com. He has advised me to contact microsoft to create a DNS entry for this specific domain.

 

------------------------------<br />
Verifying zone for irishliquidations.ie on name server
ns1.bdm.microsoftonline.com<br /> OK: Thu Aug 9 14:44:59
2012<br /> OK: Verifying zone irishliquidations.ie.<br />
OK: Starting verification from server
ns1.bdm.microsoftonline.com<br /> OK: Requesting NS list for
zone irishliquidations.ie. from
ns1.bdm.microsoftonline.com<br /> OK: Checking
ns1.bdm.microsoftonline.com for authority<br /> OK:
Requesting SOA for zone irishliquidations.ie. from server
ns1.bdm.microsoftonline.com<br /> OK: Querying server
ns1.bdm.microsoftonline.com as 65.55.171.195<br /> OK:
Requesting SOA for zone irishliquidations.ie. from server
ns2.bdm.microsoftonline.com<br /> OK: Querying server
ns2.bdm.microsoftonline.com as
ns2.bdm.microsoftonline.com<br /> OK: Authoritative answer
for irishliquidations.ie./SOA (2007070100) from server
ns2.bdm.microsoftonline.com<br /> FATAL: Authoritative
answers obtained from only one nameserver<br /> FATAL: At
least two authoritative name servers are required<br />
FATAL: Verification failed for zone irishliquidations.ie.<br

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Re: Some Emails Never arrive - 90% of emails do but 10% are MIA - HELP!

August 9, 2012, 9:44 am
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No this did not fix the problem,

There are no rules, and according to the Delivery report I get the following error:

The log search service was unavailable on server 'by2prd0610ht003.namprd06.prod.outlook.com'.

I would really like to talk to someone about this, if we cannot get this resolved in the next week we will be migrating entirely over to another provider.

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Re: Some Emails Never arrive - 90% of emails do but 10% are MIA - HELP!

August 14, 2012, 10:06 am
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Hello Bcampe,

Thanks for your feedback.
I fully understand that you have concerns that the issue occurs after changing email service.

As I mentioned, there are no record shows that the emails have been sent to Office 365 currently. As a result, we need to confirm whether the emails have been delivered to Office 365 successfully.
If the sender email system support (here is Rackspace) confirms that the emails were delivered to Office 365 successfully, we will have a further investigation to find the root cause to fix the issue. Thanks for understanding.

Thanks,
Claud   

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what are the our options for tech support?

August 14, 2012, 10:28 am
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If there are no options, has anyone heard of a decent alternative for a small business service like 365 that is inexpensive that does provide live customer support.  No matter how inexpensive a system is, if you cannot handle issues quickly with technical support it's just not worth it.

 

Thanks

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Re: Some Emails Never arrive - 90% of emails do but 10% are MIA - HELP!

August 14, 2012, 10:35 am
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Were you ever at the same email provider as Ex-Sell?

I can see that their MX records are as follows:

ex-sell.com     MX preference = 10, mail exchanger = mx1.emailsrvr.com

ex-sell.com     MX preference = 20, mail exchanger = mx2.emailsrvr.com

Is there a chance that your domain used to be hosted on these same servers?

If so, there is a chance that emailsrvr.com think that they are still authorative for the rippleeffectmarketing.ca.  So when ex-sell send an email via their own servers, the server thinks that your domain is hosted there and tries to deliver it locally (therefore not sending it on to Office 365)

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Re: what are the our options for tech support?

August 14, 2012, 10:36 am
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Yes, if you're on a P plan, it's called the Enterprise plan..... For $2 per user a month more you get phone support and a bunch of extra features. The tech support offers more quantity than quality in my experience but it's something. You can also add a partner to your account (which is free) and use them as the point of contact for tech issues.
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Re: what are the our options for tech support?

August 14, 2012, 10:41 am
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I agree, if you support then you really should be on the E plan.

I've heard rumors that Microsoft will be offering better support on the P plans in future, but it's all speculation at this point.

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