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Re: Outlook 2010 will not login to download email since password change

August 17, 2012, 11:37 pm
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Hi Kenr,

As I understand, your password had expired three weeks ago, you changed the password at Office 365 portal. Now Outlook client promotes you to enter password and even entered the password you still can’t log in. Am I right?

At first, I suggest try to fix your account in Outlook client:
To do this, click File on the top, click Account Settings and select Account settings, select your account name, click Repair, follow the wizard to try fixing the issue.
If any error occurs, please capture the error message and post it in this thread.

If the problem still persists, I’d like you can try the following things to narrow down the issue:
1, Test to create a new Outlook profile and see if you can configure your account in the new profile.
To do this, click Start, click Control Panel, select Mail, click Show Profiles, click Add to create a new profile, select “Promote for a profile to be used”.
For more information about creating a new Outlook profile, please refer to http://support.microsoft.com/kb/195719.

2, Perform the Autodiscover test with the Remote Connectivity Analyzer, if any error occurs, please capture the report and post it in this thread for the further troubleshooting.

Thanks,
Evan Zhang

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Re: Accessing shared mailbox from pop3

August 18, 2012, 1:00 am
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Hi Jevannet,

Thanks for you update.
To remove a shared mailbox, you may sign in MOP (Microsoft Online Portal) using your admin account, on Admin page, select Users under Management, you could delete the shared mailbox.
Then you may create a user mailbox (not a shared mailbox and recommend you use a name different from the shared mailbox you have deleted) as usually, then grant full permission to the users you want of the new user mailbox.

Thanks,
Eric Sun
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Re: Moving web site from office live small business to Melbourne IT but cannot verify on Office 365

August 18, 2012, 1:39 am
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Hi Pauline,

I would like to follow up with the question you posted previously. Is there any more assistance needed here?

Thanks,
Maggie Li


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Re: Sharepoint part of office 365 for SB freezed (Team site, documents, website)

August 18, 2012, 2:05 am
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Hi saimens,

How are the things going?
In addition, do you need further assistance on the issue?

Thanks
Alex Du

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Re: How do I import my data from Outlook 2010 to Office 365?

August 18, 2012, 2:13 am
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Hi Mark,

How are things going? Do you have any updates about the issue?

Thanks,
Johnny Zhang

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Re: You don’t have permission to access this page or perform this action

August 18, 2012, 2:28 am
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I have the same problem when trying to download Office 15 this is my error ncu#4da451d5-12d7-4976-893f-c3e95e0f385a same error code... I have only used one of my 5 installations, I just recently installed windows 8 dev eval with 90 days trial and i can't get it to work :|

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Re: Microformatting

August 18, 2012, 2:32 am
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Hi Ryanrad4,

Did the above reply answer your questions?

Thanks,
Reken Liu

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Re: Licenses & Software

August 18, 2012, 3:26 am
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In terms of buying office 2010 - does every user who uses office 365 need a license for that product or just the admin?

For example - i have an admin staff of 3 - they will be the only ones to create & upload documents. However I then have another 10 staff who will need to open these documents & ammend them. I take it the 10 staff can do that via a web browser using the apps. So in this scenario I would only need 3 licensed version of office 2010.

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Creating a document library not visible to other users

August 18, 2012, 4:32 am
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I downloaded recently the trial version P1and apart of creating a Team Site acessible to all company users I want to creat a site or document library where all prsonal folders and company files will be stored. This part has to be visible only by the administrator and not from the rest of the users. How can I do this?
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Re: Cannot connect to my workplace server-Migration

August 18, 2012, 5:49 am
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Hi Bryan,

Just checking in to see if you have any other questions, if so, please feel free to post them in this thread.

Best Regards,

Evan Zhang

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Re: Creating a document library not visible to other users

August 18, 2012, 6:22 am
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Hi gstyl,

As a quick solution , please refer to the steps below:
1. Login teamsite with administrator account.
2. Create the document library which visible only by administrator
To do this click Libraries then click Create, select Document Library enter the Library name and click Create.
3. Add the users which you would like to let them have administrator permission into Viewers Group.
To do this click Site Actions, select Site Settings, click Site permissions, select Team Site Owners Group and add users.
4. Click the library which you created in the Libraries , Upload a file.(It’s important, if the library is empty , you cannot setup library permission.)
5. In the ribbon banner,  Click Library which under Library Tools, then click Library Permissions which under Settings.
6. In this Permissions Tools, click Stop Inheriting Permissions then click OK, so This list item has unique permissions.
7. Select all the permissions in this list and click Remove User Permissions, after remove these permissions you can grant permissions that who can view and who can edit this list item.
8. Click Grant Permissions and add Team Site Owners Group with Full Control permissions, click OK.
9. After you finish these operates, only Team Site Owners user can view and edit it.

Thanks,
Alex Du

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Re: What do I need to do to become an Office 365 reseller

August 18, 2012, 1:30 pm
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Did get any answers from MS on the control panel and customer management for resellers?

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Re: Outlook 2010 will not login to download email since password change

August 18, 2012, 1:36 pm
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Hi Evan,

Thank you very much for your response! Yes, you are right in your understanding of my problem. I have already tried the items you suggested (several times), except for creating a new profile, which I have considered but have concerns about it screwing up my Outlook files,settings, losing email, etc. so I have questions for you regarding that.  First let me say that I have tried the Repair wizard in Outlook at least twice and the Autodiscover with the RCA but do not recall errors nor save any reports from either.

I would first like to try creating a new profile but want to ask how I ensure that 1) I will not lose access to any of my email, archives, calendar, tasks, contacts, etc. and 2) that my desktop Outlook 2010 will use my local pst/ost files and not try to download my entire online 2GB store of email on the server, (which I had happen in the past, but which is very impractical since I only have a limited internet data connection through cellular modem since I live in a rural area.)

I will follow the process as you describe and in the MS kb article, but can you please tell me how to avoid the problems outlined above?  I look forward to your reply and greatly appreciate your assistance.

Thank you and best regards,

Ken

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Re: What do do after my domain is verified

August 18, 2012, 2:45 pm
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Hi Puzzled1,

How are things going on your side? If you need further assistance, please feel free to contact me.

Thanks,
Bourne Zhang
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Re: Licenses & Software

August 18, 2012, 2:50 pm
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Re: Outlook 2010 will not login to download email since password change

August 19, 2012, 3:51 am
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Hi Ken,

You tried to repair the account in Outlook and it is successes? But you still can’t receive/send emails. Is this right?

When Outlook is running, what’s the status of Outlook on the status bar? If all things are right, the status looks like below.

When you create a new profile of Outlook and set up account again, Outlook will download the mails and other items again. And you won’t lose any data. You can refer to Evan’s suggestion to create a new profile and set up the account again.

Thanks,
Ray Yang

 

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RE: Want to remove my domain and end my office365

August 19, 2012, 4:05 am
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No change - everything is exactly the same.

i CANNOT remove my vanity domain from Office365.

I'm hoping that somebody can tell me how to raise a call with Microsoft to get it removed. Otherwise my subscription will end on the 7th of September, and presumably my vanity domain will forver be stuck in the microsoft world - i shall move everything out, my personal and professional stuff, and call that it.

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302 redirect from the home page

August 19, 2012, 8:44 am
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My website thequalitybuilderscompany.com has a 302 redirect from the home page which is bad for my seo. How do i remove or solve this 302 redirect issue? 
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Re: Microformatting

August 19, 2012, 8:53 am
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Great that sounds correct to me I'll try it, thanks (ps no I wasn't asking about meta tags)

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Re: 302 redirect from the home page

August 19, 2012, 9:08 am
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How is the domain set up? Is it a P or E account?
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