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Re: Domain Verification

August 31, 2012, 4:11 pm
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Re: Problem Office 2013 and Ricoh Aficio SP231SF

August 31, 2012, 6:30 pm
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Hi Filippo,

What are the things going?Do you need additional assistance?

Thanks,

Keats Ge

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Re: Internet Explorer 9 issues with O365

August 31, 2012, 9:54 pm
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Hi Dan,

There are some users have the similar upgrade notification that you reported when using O365 sign-in page. We are definitely looking into this.  It is currently being investigated and we will be updating you as soon as  possible. We really do appreciate your patience and apologize for any inconvenience.

Starting in October of 2012 and extending into early 2013, we be rolling out a service update to existing online services customers that will add new, richer experiences to SharePoint Online and Office Web Apps. Internet Explorer 7 can't deliver these experiences. That’s why you will be able to see this message and inform you to upgrade IE Browser. So far, all the services are running smoothly even you are using IE7. If the Internet Explorer version you are using is above 7. You can ignore this message and continue to use your services on Office 365. If you are using IE7, it would be very nice that you can upgrade to latest version of Internet Explorer now.

Office 365 is ending support for Internet Explorer 7 after Oct 1, 2012. Further information can be seen in the article provided by Cherry.

Regards,
Reken Liu

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Re: Moving web site from office live small business to Melbourne IT but cannot verify on Office 365

August 31, 2012, 10:05 pm
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Hi I am still struggling with this, i have now followed all the steps but when I try to set up the text message, I enter @ in the hostname field and copy and paste the text value from the Microsoft webstie which appears when verifying the domain (but still get an error message that the hostname is invalid.  Please see attachment

 

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Re: Email failing when sending to other email accounts/domains as part of P1 plan

August 31, 2012, 10:53 pm
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Hi ahoscott,

I understand that users cannot send emails from one of your Office 365 domains.

Based on the description, I'd like to confirm the following things:
1. I noticed that there are two domains for your three recipients, are they all Office 365 domains?
2. Are these accounts or alias already in Office 365 tenant with the domain dthubs.com and wendonyachts.com?

Please check if all the recipients have been created in the 2 domains, and check if other users can send emails to these 3 email addresses scuccessfully.

Thanks,
Bourne Zhang
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RE: Some emails are not coming through and are lost

August 31, 2012, 11:06 pm
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Hi Pirkka,

Thanks for your update, if you need further assistance when doing test, please feel free to let us know.

Thanks,

Jerry Cen

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Re: Error message from login.microsoftonline.com

August 31, 2012, 11:15 pm
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Hi Razvan Spak,

Based on the description, I would like to confirm whether you encounter the issue when you are creating Office 365 account.

If so,we suggest you clear all Web Browser cache, cookies, Temporary Internet files and please try again to check if the issue will occur. And please make sure that the network is working fine.

Thanks,
Ida Qiu

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Re: Domain Name Not Working

September 1, 2012, 12:18 am
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Hi Rusty,
 
Thanks for your post and timely update.
 
Actually, you need change the address only when you want another site to be your SharePoint website. It’s not a necessary step.
I checked your site http://www.downforceinc.com and found it can be visited. Do you just would like to have it visited by public? Do you need any other assistance?
 
I’ll keep monitoring your issue, thus if there’s any further confusion, please feel free to post it here.
 
Thanks,
Ella Huang
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Re: Office 365 password expiry policy cost me £300 in losty business today!

September 1, 2012, 1:11 am
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Thanks Alan but unfortunately the same thing happens - if I click on either of the 'download module' links a blank window briefly opens and then closes itself almost straight away.  I've tried turning off Pop-up Blocker but it makes no difference.

Still stuck I'm afraid.....

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Re: Moving web site from office live small business to Melbourne IT but cannot verify on Office 365

September 1, 2012, 1:36 am
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Hi Pauline,

Our article about typing Host Name=@ is to make sure the domain could be verified. Sometimes it is unavailable by some domain registers or domain hosts. Based on this situation, I suggest you contact Melbourne IT support to help you create the correct record.

I believe it will be beneficial to others who encounter the similar issue if you could share the solution about your situation. If there is more assistance needed here, please feel free to post here.

Thanks,
Maggie Li

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Re: Moving web site from office live small business to Melbourne IT but cannot verify on Office 365

September 1, 2012, 2:15 am
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Pauline,

That @ by itself should work  but MelbourneIT has had problems with IE browsers, specially IE9.

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It is best to use FireFox or Google's Chrome Browsers to perform this operation for IE9 has some formatting problems and sometimes there are problems with Adding TXT Records.  

Pasted from www.builditon365.com/.../MoveOLSBdnTo365.aspx

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If you  have Firefox or Chrome, use them to set the TXT record.

If that doesn't work - follow Maggie's advice "Contact MelbourneIT"

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Re: Reusable workflow - P1

September 1, 2012, 2:50 am
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Hi hmosiejones,

Do you have other concern about the issue? Please let me know if you need further assistance.

Thanks,
Ida Qiu

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Re: Edit Web Site

September 1, 2012, 3:08 am
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Hi Larry,

Thanks for WebBuilder's information.

Did you have any further questions?I will continue to monitor this thread if you have any additional questions.

Thanks,
Ida Qiu

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Re: Verifying Domains - This is getting really ridiculous

September 1, 2012, 3:16 am
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Hi Pholip C,

Did you have any further questions?I will continue to monitor this thread if you have any additional questions.

Thanks,
Ida Qiu

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Re: Internet Explorer 9 issues with O365

September 1, 2012, 4:41 am
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Thank you, Reken. I await the update.

Dan

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Re: Using Office 365 and SkyDrive together possible?

September 9, 2012, 9:47 pm
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Hi Fred,

Does Robert’s reply resolve your issue?

If there is additional assistance needed here, please be free to post in our forum.

Thanks,

Allen Sun

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Re: Office 365 forgetting passwords at random.

September 9, 2012, 9:48 pm
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Hi DerekW,

Before moving on, I’d like to confirm whether other users in your organization encounter this issue ? What’s the error information when you typed your password and sign in ?

I’d like you to check and make sure that the password you typed is right .  I see that you have reset the password, if the issue reoccurred , please post your update here.

Thanks,
Aaron Yuan
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Re: You don’t have permission to access this page or perform this action

September 9, 2012, 10:18 pm
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Hi Lisa,

Could you login to the Admin page successfully before this problem happened? Please make sure that you have logged out any other Microsoft accounts such as a Microsoft Live account, etc. Moreover, please try another browser to see if the same problem occurs.

Thanks,

Nancy Xie

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Cannot verify domain

September 9, 2012, 10:53 pm
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I have created MX and TXT records however still cannot verify my domain.

 

Is there any other way to verify?

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Re: Emails deleting themselves when iPhone Sync occurs

September 9, 2012, 11:08 pm
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Hi Slevy,

 

Thank you for your post.

 

Did this issue occur if your users using Outlook client or Outlook Web App to receive and read emails?

 

You can check the transport rules for emails by referring to the link below:

Actions for Transport Rules

 

Regarding to your request about contact Microsoft for support, the Service Request and Phone Call for technical issue are supported for Office 365 for Enterprise users currently. 
1.To submit a Service Request, please refer Contact Support for a technical issue

2.To find a phone number for your country or region, sign in to Office 365. On the Admin Overview page, on the left pane, under Support, click Overview.

 

If you are an user of Office 365 for Professional and Small Business, you can get support in this community forum for this issue.

 

Thanks,
Jolin Qiao

 
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